Collection and use of submitted information
Lifeskills Centre will collect information that is necessary to properly advise and treat you. Such necessary information may include: full personal history, family history, contact details, private health fund or Medicare details and billing details.
The information will normally be collected directly from you. There may be some occasions when Lifeskills Centre will need to obtain information from other sources, including: your general practitioner, psychiatrist, medical specialist, psychologist or counsellor, or other practitioners we may consider relevant, your lawyer, hospitals or clinics.
We will not contact other professionals without prior discussion with you resulting in your verbal or written consent. In emergency situations it may be necessary for Lifeskills Centre to collect personal information from other sources where it is not possible to obtain your prior express consent.
The submitted information which we retain may include your email address and personal or other information. We may use the submitted information for our internal purposes and to communicate with you regarding our products and services or the products and services of third parties or for any other reasonable purpose connected with the operation of our business. You may elect not to receive such communications from us, either at the time you submit the information or at a later time. We will not sell submitted information to third parties or intentionally disclose submitted information to third parties except to the extent that you have consented to such disclosure.
Except to the extent necessary for the operation of our business or as authorised by you or as required by law, we will not use or disclose submitted information for any other purpose.
We will take reasonable steps to implement and maintain security precautions. However, we are unable to guarantee that unauthorised access to information submitted to us will not occur, either during transmission of that information or after we receive that information.
Correction of errors and access to personal information
We will take reasonable measures to ensure all personal information held about you is accurate, complete and up-to-date.
We will correct any errors in the personal information that we collect about you upon receipt of written evidence from you which satisfies us that a correction is required.
We will provide you with access to your personal information on reasonable request and subject to your agreement to pay our access charges if (a) it is practicable for us to do so and we have no other reasonable grounds for refusing access, (b) the request is not frivolous or vexatious, (c) access will not have an unreasonable impact on the privacy of others, (d) the information does not relate to existing or anticipated legal proceedings (other than information accessible through the discovery process), (e) access will not reveal our intentions in relation to any negotiations with you, (f) access is not unlawful (g) denying access is not required or authorised by law, and (h) access will not prejudice any prevention, detection, investigation or prosecution of possible unlawful or improper activity.
We may collect and retain personal and other information about you ("submitted information") when (a) you send us personal information in an email or by other means; or (b) you complete and submit an online form or (c) a third party submits information about you to us.
It is not practicable for information submitted electronically to be provided to us anonymously. However, where appropriate you may use traditional means of communication to provide information to us anonymously.
If we no longer require your personal information, we will take reasonable steps to permanently destroy or de-identify that information. You acknowledge that our back-up procedures may make it impractical to locate and destroy or de-identify copies of your personal information which are stored off-line or in a form which does not readily permit location and modification of data.
If you submit information to any other site accessed through a link from our Site, the privacy principles applying to any information you submit to that site are outside our control. You should check the privacy policies of any other site before submitting information to that site.